Professional Services
Service by Data and Voice Services, Inc. will be provided on a next
business day standard for all non-emergency service.
Maintenance and repairs necessary for the efficient operation of
the installed system is provided during normal working hours, on a
five day a week basis. Emergency Service to be provided inside a
two hour period in response to notification. Emergency Service is
also made available outside or normal business hours for all our
maintenance and/or warranty customers.
Data and Voice Services, Inc. will respond to major system
failures, down system , i.e. no intercom dial tone / no lights on
all phones, etc. within two hours and within twenty four hours to
minor failures.
Moves, Additions and Changes
Moves, adds and changes are scheduled on an as-needed basis. Many adds or changes can be done on the same business day or within twenty four hours. Some may require a three to five day lead time. We make every effort to meet your time frame requirements. Moves and changes additional to the original installation and / or past the warranty period are to be billed at then current labor rates (current labor rate today is $90.00 for the Service Call including the first hour labor plus a $35.00 travel charge.) Remote maintenance to be billed at 1/2 of the standard rate.
100% Risk Free Guarantee
If the system does not function as represented by Data and Voice Service, Inc., or if the Service performance of Data and Voice Services, Inc. is not as promised, Data and Voice Services, Inc. will make a complete refund to customer during the first 90 days after installation of the new system.
Thirty Six Month Warranty
Data and Voice Services expressly warrants all equipment installed
and labor performed by Data and Voice Services, Inc., against
defective product or workmanship for a period of 36 months. This
agreement covers all hardware, instruments, equipment and
associated system parts (installed by Data and Voice Services,
Inc.) that are needed to correct defects caused by normal usage,
defective parts or faults in workmanship. If equipment failure is
due to customer misuse, a service charge and parts fee will be
assessed. This warranty doe not cover failure to abuse, misuse or
acts of nature, such as but not limited to: lightening strikes,
fires or flood. These items should be covered by your comprehensive
insurance policy. The warranty will be honored for the original
purchaser / user only. This warranty is an added value from Data
and Voices Services, Inc. for customers in good standing.
Data and Voice Services, Inc. will do everything possible to
promptly correct any interruption of service and will not be liable
for any damages that may be caused by the interruption of service
if the cause shall be conditions or circumstances beyond it's
control )i.e., local provider problems such as lines at Dmarc or
utility companies shutting down power, brownout / blackout /
surges/ Acts of God.
LifeTime Training
For the original purchaser / user, Data and Voice Services, Inc.
will train all personnel on the use and administration of the phone
and voice mail systems, at no cost, for the lifetime of the
systems. We will provide all instructional material, including our
own interactive Training CD.
The last thing you need is a telecommunications system that
threatens you or provides only a fraction of it's capabilities. We
make sure that our systems are intrinsically easy to use and are
designed with you in mind. However, we also recognize that to
achieve universal user acceptance and competence, a structured and
ongoing training program is required.
Training is handled by Customer Service Representatives. Our
training is very comprehensive and thorough. You may have as much
as you like. When you have employee changes or hire an additional
receptionist, this will save you time and money. With out proper
training, the world's most fabulous phone system would be a waste.
if your employees do not know how to to work the feature, they will
not use them. Our training policy is another difference between
Data and Voice Services, Inc. and our competitors.
Exclusive Warranty Parts & Labor
Data and Voice Services, Inc. expressly warrants all equipment installed and labor performed by Data and Voice Services, Inc., against defective product or workmanship for a period of 36 months. This agreement covers all hardware, instruments, equipment and associated system parts (installed by Data and Voice Services, Inc. only) that are needed to correct defects caused by normal usage, defective parts or faults in workmanship. If equipment failure is due to customer misuse, a service charge and parts fee will be assessed. This warranty doe not cover failure to abuse, misuse or acts of nature, such as but not limited to: lightening strikes, fires or flood. These items should be covered by your comprehensive insurance policy. The warranty will be honored for the original purchaser / user only. This warrant is an added value from Data and Voice Services, Inc. for customers in good standing.
Data and Voice Services, Inc. will do everything possible to promptly correct any interruption of service and will not be liable for any damages that may be caused by the interruption of service if the cause shall be conditions or circumstances beyond it's control )i.e., local provider problems such as lines at Dmarc or utility companies shutting down power, brownout / blackout / surges/ Acts of God.